You have a great website. We help you make it even better.
We provide on-going support to our clients which includes technical support, site maintenance, content updates, and special projects, including redesigns and micro-sites. Utilize the form below to open a support ticket. We will respond to your support request as soon as possible.
Support Includes:
Once your website or project is complete you may need assistance taking care of normal website maintenance and support. We also offer an on-going software and support package that gives you access to the following:
- Automated Backups – We back up your website and database on a weekly basis to a cloud based server ensuring your data remains safe and protected.
- Hosting & Security – We provide dedicated server resources for each site we host, ensuring quick page load times, 99% uptime, and a positive user experience.
- Support Ticketing – Have an issue with your site or need us to perform site updates? Open a support ticket with the option to escalate high priority items.
- Help Site – We provide our clients access to a private help site that features frequently asked questions, best practices for web marketing and social media, and the ability to open a support
- Software Updates and Security Patch Updates – We make sure your website is running the most secure and up-to-date version of software available
Frequently Asked Questions
Will I be charged when I request support?
Each support request is evaluated on a case-by-case basis. For an issue where something is “broken” or working incorrectly after we have implemented it, we will fix at no charge. For requests that involve new design or production, an estimate will be provided before the work begins. Many of our clients utilize an on-going support contract that covers up to an hour of 1-to-1 support (consulting or site updates), hosting, weekly website and database backups, and access to an extended software catalog.